Evotel - Lenasia South and Ennerdale - Partial Outage – Incident details

🚨Network Outage Resolved🚨

Lenasia South & Ennerdale.

The Maintenance Team has managed to fix the trouble with the fibre causing disruptions to services.

Thank you very much for your patience during restorations.

🚨Network Outage🚨

Lenasia South and Ennerdale.

The Maintenance Team has managed to fix the main faults and resplice all damaged fibre, teams will work on restoring remaining clients still down.

Next update 11AM or sooner.

🚨Network Outage🚨

Lenasia South and Ennerdale.

Technicians remain on site and work to restore connection is ongoing. We are grateful for your patience while splicing continues.

Next update 8AM or sooner.

🚨Network Outage🚨

Lenasia South and Ennerdale.

The Maintenance Team has unfortunately run into some trouble causing delays with the restorations and further feedback will be made available as soon as possible.

Next update 8PM or sooner.

🚨Network Outage🚨

Lenasia South and Ennerdale.

The Maintenance Team is at the second manhole preparing the joint to be respliced and correct the trouble with the fibre. Further feedback follow.

Next update 5PM or sooner.

🚨Network Outage🚨

Lenasia South and Ennerdale.

Please note, civils team is replacing the manhole and our Maintenance Team is stripping back the cable to check for the damaged fibres to resplice them.

Next update 2PM or sooner.

🚨Network Outage🚨

Lenasia South and Ennerdale.

Please note, Maintenance is back on-site to resolve the trouble identified. Further updates will follow and any delays to repairs will be communicated.

Next update 11AM or sooner.

🚨Network Outage🚨

Lenasia South and Ennerdale.

The cause of the outage has been identified. A joint on the network has been damaged due to tampering by unknown parties. This infrastructure will need to be replaced and restoration is not expected this evening.

Next update 8AM or sooner.