Evotel - Odendaalsrus Outage – Incident details

🚨Network Outage Resolved🚨

Odendaalsrus

Kindly note, Technicians have completed the repairs on the break. Please reach out if you're still experiencing any trouble.

Apologies for the extended downtime and thank you for your patience.

🚨Network Outage🚨

Odendaalsrus

Technicians are going house to house to work on restoring the remaining clients connection that is still down after they have completed the repairs to the break.
Apologies for the extended downtime.

Next update: 2PM or sooner.

🚨Network Outage🚨

Odendaalsrus

Technicians have completed the repairs to the breaks and the backhaul is up and running, work will be ongoing to restore remaining clients connection that is still down.

Next update: 11AM or sooner.

🚨Network Outage🚨

Odendaalsrus

Technicians are remaining on-site continuing to work on the restorations. Clients connection is restorting as work is ongoing.
Apologies for this disruption to service.

Next update: 8AM or sooner.

🚨Network Outage🚨

Odendaalsrus

Technicians are on-site working on the restorations to the fibre break, the weather is causing unfortunate delays with repairs and further feedback will be provided as it becomes available.

Next update: 5PM or sooner

🚨Network Outage🚨

Odendaalsrus

Technicians are back on-site working on the restorations to the fibre break and further feedback will be provided as soon as possible.

Next update: 2PM or sooner

🚨Network Outage🚨

Odendaalsrus

Technicians are back on-site working on the restorations to ensure all clients connection gets restored.
Apologies for this downtime experieced.

Next update: 11AM or sooner

🚨Network Outage🚨

Odendaalsrus

Due to safety concerns, technicians are leaving the field. We apologise for the delays and technicians will be back on the field in the morning.

Next update: 8AM.

🚨Network Outage🚨

Odendaalsrus

Splicing is ongoing and we remain on track to have everyone restored tonight.

Next update: 11PM.

🚨Network Outage🚨

Odendaalsrus

Splicing is underway and most clients have been restored. We currently expect total resolution this evening. Any delays will be communicated.

Next update: 8PM or sooner.

🚨Network Outage🚨

Odendaalsrus

Maintenance have repaired the one break. Multiple Teams are now attending to the second break on the backhaul caused by contractors cutting trees.
Apologies for this disruption.

Next update: 5PM or sooner.

🚨Network Outage🚨

Odendaalsrus

Maintenance is still on-site, they have repaired the break and are further investigating the cause of the downtime. Apologies for this disruption.

Next update: 2PM or sooner.

🚨Network Outage🚨

Odendaalsrus

Please note, Maintenance is back on-site working on the preporations to break that was located. Further feedback will follow once available.

Next update: 11AM or sooner