Evotel - Rustenburg Break – Incident details

Krugersdorp experiencing partial outage

Rustenburg Break

Resolved
Partial outage
Started about 1 year agoLasted 2 days

Affected

North West

Partial outage from 4:17 PM to 5:58 PM

External Services

Partial outage from 4:17 PM to 5:58 PM

Updates
  • Resolved
    Resolved

    🚨Evotel Notice🚨

    Rustenburg

    Service to Rustenburg has been restored. Thank you for your patience during this downtime

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    Technicians are actively working on restoring the remaining clients that are down. We apologise for the inconvenience.

    Next update: 8PM

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    Technicians have traced down the fibre cables linking to the clients that are still down and we hope to have all clients restored soon. We apologise for the inconvenience.

    Next update: 5PM or sooner.

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    Technicians are tracing the fibre cables linking to the clients that are still down and we hope to have all clients restored soon. We apologise for the inconvenience.

    Next update: 2PM or sooner.

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    Technicians are back on-site to restore the remaining clients that are down. We apologise for the inconvenience.

    Next update: 11am or sooner.

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    Technicians are on site repairing the break affecting a number of clients. Splicing is ongoing and we hope to have clients restored by morning. We apologise for the ongoing inconvenience.

    Next update: 8am or sooner.

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    Technicians are on site repairing the break affecting a number of clients. The network has sustained significant damage due to municipal work in the area. As ongoing municipal work is underway, we cannot currently provide a clear timeframe on repairs.

    Next update: 8PM or sooner.

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    We are aware of the break in Rustenburg. Extensive damage has been caused due to municipal digging water pipes in the affected area, our team is actively on-site to repair the damage.

    Next update: 6pm

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    We are aware of the break in Rustenburg. Extensive damage has been caused due to municipal digging water pipes in the affected area, our team is actively on-site to repair the damage.

    Next update: 2pm

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    We are aware of the break in Rustenburg. Extensive damage has been caused due to municipal digging water pipes in the affected area, our team is actively on-site to repair the damage.

    Next update: 11am

  • Update
    Update

    🚨Evotel Notice🚨

    Rustenburg

    We are aware of the break in Rustenburg. Extensive damage has been caused due to municipal digging water pipes in the affected area, our team will be back on-site tomorrow morning to start with repairs.

    Next update: 8am

  • Identified
    Identified

    🚨Evotel Notice🚨

    Rustenburg

    We are aware of the break in Rustenburg. Extensive damage has been caused due to vandalism, our team will be back on-site tomorrow morning to start with repairs.

    Next update: 8am

  • Investigating
    Investigating

    🚨Evotel Notice🚨

    Rustenburg

    We are aware of the break affecting Rustenburg. Our team is investigating the cause and we hope to have the connection restored soon. Thank you for your patience.

    Next update: 9pm or sooner.