Evotel - Ennerdale Break โ€“ Incident details

Lenasia experiencing partial outage

Ennerdale Break

Monitoring
Major outage
Started about 12 hours ago

Affected

Gauteng

Partial outage from 8:30 AM to 12:00 AM

Lenasia

Partial outage from 8:30 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    ๐Ÿšจ Evotel Notice ๐Ÿšจ

    Ennerdale

    Efforts to restore the remaining offline clients are ongoing. We appreciate your patience during this downtime. Further updates will follow at the time indicated below.

    Next update: 8AM or sooner.

  • Update
    Update

    ๐Ÿšจ Evotel Notice ๐Ÿšจ

    Ennerdale

    Our technical team has made significant progress in restoring service to the community. Majority of clients have been restored, and the team is still on site, splicing the affected cable in an effort to restore service to the remaining clients.

    Next update: 8PM

  • Identified
    Identified

    ๐Ÿšจ Evotel Notice ๐Ÿšจ

    Ennerdale

    The technical team has identified vandalism to critical infrastructure as the cause of the current service disruption. The team is still on site and restoration efforts have commenced. To fully restore services, the team will need to install a new dome and splice all 144 fibre connections. This is a complex and labour-intensive process that requires careful handling to ensure the integrity and stability of the network.

    Next update: 5PM

  • Investigating
    Investigating

    ๐Ÿšจ Evotel Notice ๐Ÿšจ

    Ennerdale

    The technical team has identified vandalism to critical infrastructure as the cause of the current service disruption. The team is currently on site and preparing to commence restoration efforts. To fully restore services, it will be necessary to install a new dome and splice all 144 fibre connections. This is a complex and labour-intensive process that requires careful handling to ensure the integrity and stability of the network.

    Next update: 2PM