Evotel - Newcastle Break – Incident details

Newcastle experiencing major outage

Newcastle Break

Identified
Major outage
Started 1 day ago

Affected

KwaZulu-Natal

Major outage from 10:35 AM to 12:00 AM

Newcastle

Major outage from 10:35 AM to 12:00 AM

Updates
  • Identified
    Identified

    🚨Evotel Notice🚨

    Newcastle

    Most clients have been restored, and our team continues to work actively to restore the network and reconnect the remaining clients.

    Next Update: 2PM

  • Monitoring
    Monitoring

    🚨Evotel Notice🚨

    Newcastle

    Most clients have been restored, and our team continues to work actively to restore the network and reconnect the remaining clients.

    Next Update: 11AM or sooner.

  • Identified
    Identified

    🚨Evotel Notice🚨

    Newcastle

    Steady progress is being made on site. The first joint has been successfully spliced and the team on the ground is now preparing the second joint in an effort to restore connection. This forms part of the ongoing repair process to restore services in the area. We appreciate your continued patience and understanding as our team works to ensure a stable and full restoration. Further updates will be shared as progress continues.

    Next Update: 20:00

  • Investigating
    Investigating

    🚨Evotel Notice🚨

    Newcastle

    Our team is aware of the ongoing outage in the area and are working to fix it as soon as possible. We'll continue to provide updates on the repair progress at the indicated times below. We sincerely apologise for the downtime and thank you for your patience.

    Next Update: 17:00