Evotel - Verulum Break – Incident details

Tongaat experiencing major outage

Verulum Break

Resolved
Major outage
Started 7 days agoLasted 2 days

Affected

KwaZulu-Natal

Partial outage from 9:27 AM to 5:46 PM, Major outage from 5:46 PM to 8:54 AM

Verulam

Partial outage from 9:27 AM to 5:46 PM, Major outage from 5:46 PM to 8:54 AM

Updates
  • Resolved
    Resolved

    🚨 Linklayer Notice🚨

    Verulam

    Service to your area has been restored.

  • Monitoring
    Monitoring

    🚨 Linklayer Notice🚨

    Verulam

    Splicing to restore connection is ongoing. We apologise for this extended downtime. Technicians will remain on site and will continue restoration efforts through the night. Thank you for your patience.

    Next update: 8AM

  • Identified
    Identified

    🚨 Linklayer Notice🚨

    Verulam

    Our technical team has identified the cause of the network disruption as a damaged cable. The team is currently on-site assessing the extent of the damage and preparing to begin restoration work to restore services as quickly as possible.

    Next update: 5PM

  • Investigating
    Investigating

    🚨 Linklayer Notice🚨

    Verulam

    We are aware of the network disruption currently affecting some clients within the community. Our technical team is actively investigating the cause of the issue, and restoration efforts will commence as soon as the fault has been identified and assessed.

    Next update: 2PM