Evotel - Virginia Break – Incident details

Experiencing minor outage

Virginia Break

Identified
Partial outage
Started 1 day ago

Affected

Free State

Partial outage from 6:21 AM to 12:00 AM

Virginia

Partial outage from 6:21 AM to 12:00 AM

Updates
  • Update
    Update

    🚨 Evotel Notice🚨

    Virginia

    Our technical team is still on site, splicing the affected cable to restore service to the remaining impacted clients. Significant progress has been made, and some clients are already beginning to come back online. Our team is committed to resolving the issue as quickly as possible and will provide further updates as progress continues.

    Next Update: 5PM

  • Update
    Update

    🚨 Evotel Notice🚨

    Virginia

    Our technical team remains on site, splicing the affected cable to restore service to the remaining impacted clients. Significant progress has been made, and some clients are already beginning to come back online. Our team is committed to resolving the issue as quickly as possible and will provide further updates as progress continues.

    Next Update: 2PM

  • Identified
    Identified

    🚨 Evotel Notice🚨

    Virginia

    Our technical team is back on site and continuing with restoration efforts. They are currently splicing the final tube, and we anticipate that all remaining clients will be reconnected shortly.

    Next Update: 11AM

  • Monitoring
    Monitoring

    🚨 Evotel Notice🚨

    Virginia

    Repairs are ongoing. We apologise for the extended downtime, but our teams will remain on site during the night. Thank you for your patience. Delays will be communicated at the times indicated below.

    Next Update: 8AM or sooner.

  • Update
    Update
    🚨

    Evotel Notice

    🚨

    Virginia

    Our team is still on the ground and splicing work is currently still underway as part of the ongoing repair process. Progress is being made to restore all affected connections as quickly and safely as possible. We appreciate your patience and understanding during this time. Further updates will be shared as work continues.

    Next Update: 20:00


  • Update
    Update
    🚨

    Evotel Notice

    🚨

    Virginia

    Our team remains on site and is currently busy stringing the new cable as part of the ongoing repair work. This is an important step toward restoring all affected connections as quickly as possible. We appreciate your patience and understanding while progress continues. Further updates will be shared accordingly.

    Next Update: 17:00

  • Identified
    Identified
    🚨

    Evotel Notice

    🚨

    Virginia

    Our team remains on site and is currently busy tracing the fault to identify and resolve any remaining issues in the area. Work is actively continuing to restore all affected connections as soon as possible. We appreciate your patience and understanding during this process. Further updates will be shared as progress continues.

    Next Update: 14:00


  • Investigating
    Investigating
    🚨

    Evotel Notice

    🚨

    Virginia

    Our team is aware of the ongoing outage in the area and are working to fix it as soon as possible. Thank you for your patience. Further updates will follow at the given times below.

    Next Update: 11:00