Evotel - Upington Outage – Incident details

🚨 Evotel Notice 🚨

Upington

Reason for Outage: Upstream Provider Network Failure

Our backhaul links servicing Upington have been damaged. Our team is already working to restore connection, but we currently do not anticipate reconnection tonight.

Repairs on the break inside Upington will continue once the main outage has been resolved.

Thank you for your patience.

Next update: 8AM or sooner.

🚨 Evotel Notice 🚨

Upington

Reason for Outage: Cable Damage

Upington is currently experiencing a network service outage. We apologise for this drop in connection. Our technicians are on site implementing repairs.

We sincerely apologise for the extended disruption and assure all affected customers that restoring stable connectivity remains our priority.

Next update: 8PM

🚨 Evotel Notice 🚨

Upington

Reason for Outage: Cable Damage

Following further assessment, the team has identified extensive damage to the affected fibre cable, which is contributing to the ongoing connectivity issues. The team is currently collecting the necessary resources to replace the affected section of cable and complete the restoration work.

We sincerely apologise for the extended disruption and assure all affected customers that restoring stable connectivity remains our priority.

Next update: 5PM

🚨 Evotel Notice 🚨

Upington

Reason for Outage: Under Investigation

Our technical team remains onsite working to restore service to the affected customers. The team is currently investigating the network to locate the fault causing the disruption.

Once the fault has been identified, the team will proceed with the necessary repairs to restore connectivity.

Next update: 2PM

🚨 Evotel Notice 🚨

Upington

Reason for Outage: Upstream Provider

Service to Upington has been restored on a back-up line while the main line is repaired. Our team is monitoring progress, and we aim to have service stabilised as soon as possible. Thank you for your patience.

Next update: 8AM or sooner.

🚨 Evotel Notice 🚨

Upington

Reason for Outage: Upstream Provider

Our technical team is still onsite working to restore service to the community. The team is continuing with investigations to identify the cause of the network disruption and determine the necessary repairs.

We sincerely apologise for the inconvenience caused and assure all affected customers that restoring service remains our priority.

Next update: 20:00