Evotel - Reitzpark Break – Incident details

Welkom experiencing partial outage

Reitzpark Break

Resolved
Operational
Started about 1 month agoLasted 1 day

Affected

Free State

Partial outage from 7:22 AM to 1:08 PM

Welkom

Partial outage from 7:22 AM to 1:08 PM

Updates
  • Resolved
    Resolved

    Service to the area has been restored. Thank you for your patience.

  • Update
    Update

    🚨Evotel Notice🚨

    Reitzpark

    Our technicians are going house-to-house in an attempt to restore service to the affected clients. Please note that adverse weather conditions are causing delays in reconnecting the clients.

    Next update: 17:00

  • Update
    Update

    Our technicians are going house-to-house in an attempt to restore service to the affected clients. Please note that adverse weather conditions are causing delays in reconnecting the clients.

    Next update: 14:00

  • Update
    Update

    🚨Evotel Notice🚨

    Reitzpark

    Technicians are back on-site working at restoring service back to the community. We sincerely apologise for the inconvenience this has caused, and we assure all affected clients that restoring service remains our priority.

    Next update: 11:00

  • Update
    Update

    Technicians have made significant progress in restoring service to community members. However, adverse weather conditions in the area have caused delays in reconnecting the remaining clients. The team is splicing the affected fibre in an effort to restore service to the affected remaining clients.

    Next update: 08:00

  • Update
    Update

    Technicians have made significant progress in restoring service to community members. However, adverse weather conditions in the area have caused delays in reconnecting the remaining clients. Please be assured that restoring full service remains our top priority, and our team is working diligently to complete the process as soon as possible.

    Next update: 20:00

  • Identified
    Identified

    Our team is continuing work to restore network connectivity. Two fibre tubes remain to be prepped before final splicing and testing can begin. We understand the inconvenience this has caused and appreciate your patience as we work on restoring service to the community.

    Next update: 17:00

  • Update
    Update

    Our team is continuing to work on restoring network connectivity. We understand the inconvenience this causes and appreciate your patience as we resolve the issue.

    Next update: 14:00

  • Investigating
    Investigating

    We are aware of the network disruption affecting the community. Our technicians are en-route to investigate and restore your connection.

    Next update: 11:00