Evotel - Middleburg Speed Issues – Incident details

Welkom experiencing partial outage

Middleburg Speed Issues

Resolved
Degraded performance
Started about 1 month agoLasted 4 days

Affected

Mpumalanga

Degraded performance from 1:56 PM to 2:29 PM

Middelburg

Degraded performance from 1:56 PM to 2:29 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    🚨Evotel Notice🚨

    Middelburg

    The team has detected a cable with high losses resulting in the intermittence during peak hours and technicians have returned to site to work on the cable. We sincerely apologise for the extended inconvenience and appreciate your patience. Further updates will be shared as the repair progress continues.

    Next Update: 5pm

  • Update
    Update

    🚨Evotel Notice🚨

    Middelburg

    The team has detected a cable with high losses resulting in the intermittence during peak hours and technicians have returned to site to work on the cable. We sincerely apologise for the extended inconvenience and appreciate your patience. Further updates will be shared as the repair progress continues.

    Next Update: 11am

  • Update
    Update

    🚨Evotel Notice🚨

    Middelburg

    There is intermittent network disruptions due to an issue with our national link resulting in packet losses during peak hours. Our technical team is currently on site and actively working to restore full services to the area as soon as possible.We sincerely apologise for any inconvenience this may cause and appreciate your patience. Further updates will be shared as the repair progress continues.

    Next Update: 8am

  • Update
    Update

    🚨Evotel Notice🚨

    Middelburg

    There is intermittent network disruptions due to an issue with our national link resulting in packet losses during peak hours. Our technical team is currently on site and actively working to restore full services to the area as soon as possible.We sincerely apologise for any inconvenience this may cause and appreciate your patience. Further updates will be shared as the repair progress continues.

    Next Update: 20:00

  • Update
    Update

    🚨 Evotel Notice🚨

    Middelburg

    During peak usage times clients may experience slower connection speeds. We appreciate your patience as we work to ensure the best possible service for all our clients. Our team is continuously working on improving performance. We'll keep everyone updated on the progress.

    Next Update: 17:00

  • Identified
    Identified

    🚨Evotel Notice🚨

    Middelburg

    The team is continuing to address the remaining affected links and is closely monitoring its performance to ensure continued reliability. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding.

    Next Update: 11:00

  • Update
    Update

    The team is continuing to address the remaining affected links and is closely monitoring its performance to ensure continued reliability. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding.

    Next Update: 8pm

  • Update
    Update

    🚨Evotel Notice🚨

    Middelburg

    The team is continuing to address the remaining affected links and is closely monitoring its performance to ensure continued reliability. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding.

    Next Update: 5pm

  • Monitoring
    Monitoring

    Our technical team has successfully stabilized the network and is closely monitoring its performance to ensure continued reliability. We sincerely apologize for any inconvenience caused and greatly appreciate your patience and understanding.

    Next Update: 2pm

  • Update
    Update

    Our technical team is still on the ground investigating the cause the network disruption. The team is working tirelessly to get everything back up and running. We truly appreciate your patience and will keep you updated as we make progress.

    Next Update: 11AM

  • Update
    Update

    Our technical team is still on the ground investigating the cause the network disruption. The team is working tirelessly to get everything back up and running. We truly appreciate your patience and will keep you updated as we make progress.

    Next Update: 8am

  • Investigating
    Investigating

    🚨Evotel Notice🚨

    Middelburg

    Our engineers are on the ground and investigations are already underway. The team is working tirelessly to get everything back up and running. We truly appreciate your patience and will keep you updated as we make progress.

    Next Update: 8pm

  • Identified
    Identified

    🚨Evotel Notice🚨

    Middelburg

    Our engineers are on the ground and investigations are already underway. The team is working tirelessly to get everything back up and running. We truly appreciate your patience and will keep you updated as we make progress.

    Next Update: 5pm

  • Update
    Update

    🚨Evotel Notice🚨

    Middelburg

    We are aware of the speed issues you may be encountering during peak hours and we are actively investigating the cause.

    Next Update: 2pm

  • Update
    Update

    🚨Evotel Notice🚨

    Middelburg

    We are aware of the speed issues you may be encountering and we are actively investigating the cause.

    Next Update: 11am

  • Investigating
    Investigating

    🚨Evotel Notice🚨

    Middelburg

    We are aware of the speed issues you may be encountering and we are actively investigating the cause.

    Next Update: 8am