Evotel - Ennerdale Break – Incident details

Multiple teams are still on site investigating why some affected clients are still unable to reconnect. We’re actively working to restore full service as quickly as possible. Resolving this issue remains our top priority. We sincerely apologise fo the inconvenience caused.

Next update: 17:00

Multiple teams are actively investigating why some affected clients are still unable to reconnect. We’re working urgently to identify the root cause and restore full service as quickly as possible. Resolving this issue remains our top priority. We sincerely apologise fo the inconvenience caused.

Next update: 14:00

Yesterday our technicians encountered several enclosures in poor condition, which required additional tracing work. This delayed the restoration of network service to the area. However, our team remains fully committed to restoring the network and is exploring all available options to expedite the process.

Next update: 11:00

Our technicians encountered several enclosures in poor condition, which has required additional tracing work. This has significantly delayed the restoration of network services in the area. However, our team remains fully committed and is actively working to reconnect all remaining clients as soon as possible.

Next update: 08:00

Affected clients are gradually coming back online. We hope to have restored service to all affected clients today. We apologise for the inconvenience this has caused.

Next update: 20:00

Affected clients are gradually coming back online. We hope to have restored service to all affected clients by the end of the day.

Next update: 17:00

Technicians are still on site working at restoring service to the affected clients. We sincerely apologise for inconvenience this may have caused.

Next update: 14:00