Evotel - Ladysmith Break – Incident details

Work on-site is continuing, however delays have pushed the restoration time back. We sincerely apologise for the continued downtime, and we assure clients that restoring service remains a priority.

Next update: 8AM

Due to delays on site, we are currently still installing new infrastructure and ducting that will be spliced once this installation is complete. We apologise for the extended downtime.

Next update: 5pm

🚨 Evotel Notice🚨

Ladysmith

Today, the technical team will begin splicing the fibre optic cables. This process involves carefully joining the fibre strands to prepare them for final connection, ensuring strong and stable signal transmission across the network.

Next update: 5pm

Today, the technical team will begin splicing the fibre optic cables. This process involves carefully joining the fibre strands to prepare them for final connection, ensuring strong and stable signal transmission across the network.

Next update: 2pm

🚨 Evotel Notice🚨

Ladysmith

Technicians are currently progressing to the floating and splicing of fibre cables. This phase involves preparing the cables for final connection and ensuring optimal signal integrity across the network. All necessary materials and equipment are on-site.

Next update: 8am.

🚨 Evotel Notice🚨

Ladysmith

Technicians are currently progressing to the floating and splicing of fibre cables. This phase involves preparing the cables for final connection and ensuring optimal signal integrity across the network. All necessary materials and equipment are on-site.

Next update: 4pm

Technicians are currently progressing to the floating and splicing of fibre cables. This phase involves preparing the cables for final connection and ensuring optimal signal integrity across the network. All necessary materials and equipment are on-site.

Next update: 2PM

🚨 Evotel Notice🚨

Ladysmith

Network restoration plan

Our team is actively working on restoring the network.

We appreciate your patience and will continue to provide updates as progress is made. Below is the network restoration plan for the day

Saturday:

Continued trenching

Duct installation

Manhole sinking

We sincerely apologize for the extended downtime. Please be assured that should there be any changes to the network restoration plan, our team will provide timely updates

installation have been successfully completed. The next phase of the project will commence tomorrow and will include drilling activities as well as the installation of manholes (MH planting). We remain committed to completing all major works by the end of the weekend, barring any unforeseen delays. As always, we will provide timely updates should there be any changes to the schedule.

Next update: 8AM

Technicians are progressing well with the trenching and drilling activities as part of the new fibre infrastructure installation. The project remains on schedule, with all major works expected to be completed by the end of the weekend. Should there be any delays or changes to the timeline, updates will be communicated promptly. Thank you for your continued patience and understanding.

Next update: 8PM

Our technicians have commenced trenching work as part of the installation of new fibre infrastructure. We appreciate your patience during this process and remain committed to delivering reliable, high-speed connectivity.

Next update: 2PM

🚨 Evotel Notice🚨

Ladysmith

Network restoration plan

Thursday:

Pilot hole inspections

Friday:

Trenching and drilling

Saturday:

Continued trenching

Duct installation

Manhole sinking

Sunday:

Floating and splicing

We sincerely apologize for the extended downtime. Please be assured that should there be any changes to the network restoration plan, our team will provide timely updates.

🚨Evotel Notice🚨

Ladysmith

Due to ongoing municipal work at the site, Evotel technicians have been delayed in continuing with the necessary repairs. We currently anticipate that repair work will commence tomorrow and will keep the community updated on any progress.

Thank you for your patience and understanding.

Next Update: 8am

🚨Evotel Notice🚨

Ladysmith

Due to ongoing municipal work on site, Evotel technicians are unable to continue repairs. We currently anticipate extended downtime. Project plans for this downtime will be shared when available.

Updates to be provided when available.

🚨 Evotel Notice🚨

Ladysmith

Technicians are working on the repair however, extended repair time can be expected due to municipal work on site. We will keep the community informed.

Next Update: 8am.

🚨 Evotel Notice🚨

Ladysmith

Due to previous damage on this route, a full reroute was done. Please note that this process may take time but we're on it and will keep you updated on the progress. Thank you for your continued patience.