Evotel - Ennerdale Break – Incident details

🚨Evotel Notice🚨

Ennerdale

Most of the services in the area have been restored. Thank you for your patience.

If you are still offline, please log a ticket using this link and our Support Team will assist you: https://support.evotel.co.za/open.php

🚨 Evotel Notice 🚨

Ennerdale

The majority of clients have now been restored. Our team is currently moving house-to-house to resolve remaining individual connection issues and complete network restoration.

Some clients may still experience service interruptions while this process continues. Recent delays were due to a security incident on site, which impacted progress.

We sincerely apologise for the extended downtime and any inconvenience caused. Our team remains committed to restoring all connections as quickly as possible and ensuring a stable service.

Next Update: 5PM

🚨 Evotel Notice 🚨

Ennerdale

Our team on the ground is currently moving house to house in the affected area to repair and restore all impacted lines. This approach allows our technicians to identify and resolve individual connection issues more effectively. The majority of clients may still experience service interruptions while this repair process is ongoing.

Our team continues to work on restoring the network. Unfortunately, recent delays were caused by an incident where technicians were robbed of their equipment while on site. We sincerely apologise for the extended downtime and any inconvenience caused.

Please be assured that every effort is being made to restore all connections as quickly as possible and ensure a stable service. We appreciate your patience and understanding as work continues. Further updates will be shared as progress continues.

Next Update: 2PM

🚨 Evotel Notice 🚨

Ennerdale

Our team on the ground is currently moving house to house in the affected area to repair and restore all impacted lines. This approach allows our technicians to identify and resolve individual connection issues more effectively. The majority of clients may still experience service interruptions while this repair process is ongoing.

Our team continues to work on restoring the network. Unfortunately, recent delays were caused by an incident where technicians were robbed of their equipment while on site. We sincerely apologise for the extended downtime and any inconvenience caused.

Please be assured that every effort is being made to restore all connections as quickly as possible and ensure a stable service. We appreciate your patience and understanding as work continues. Further updates will be shared as progress continues.

Next Update: 11AM

🚨Evotel Notice🚨

Ennerdale

Our team on the ground is currently moving house to house in the affected area to repair and restore all impacted lines. This approach allows our technicians to identify and resolve individual connection issues more effectively. Majority of the clients may still experience service interruptions while this repair process is ongoing. Please be assured that every effort is being made to restore all connections as quickly as possible and ensure a stable service. We sincerely appreciate your patience and understanding. Further updates will be shared as progress continues.

Next Update: 08:00

🚨Evotel Notice🚨

Ennerdale

Our team on the ground is still actively tracing the fault to identify the root cause of the issue. This process is necessary to ensure that all affected lines are accurately located and properly restored. Majority of the affected clients may continue to experience service disruptions while this work is ongoing. Please rest assured that our technicians remain fully engaged on site and are working as quickly as possible to resolve the issue. We appreciate your patience and will provide further updates as progress continues.

Next Update: 14:00

🚨Evotel Notice🚨

Ennerdale

Repair work in the affected area is still in progress. Our teams are actively on site, working to identify and resolve the fault as quickly as possible. While this work continues, some clients may still experience service interruptions. We want to assure you that every effort is being made to restore all connections as soon as possible and to ensure a stable service once completed. We sincerely apologise for the inconvenience caused and appreciate your continued patience. Further updates will be provided as progress continues.

Next Update: 11:00

🚨Evotel Notice🚨

Ennerdale

Due to the ongoing delays caused by the weather, repairs have been suspended until further notice. Our team will provide updates on progress once repairs continue. Thank you for your understanding.

Next Update: 8AM or sooner.

🚨Evotel Notice🚨

Ennerdale

Our technical team has completed repairs following the outage, which was caused by vandalism and impacted a large number of clients. The majority of clients have now been restored, and our team is conducting door-to-door work to restore service to the remaining affected clients.

Next Update: 5PM

🚨Evotel Notice🚨

Ennerdale

Our technical team has completed repairs following the outage, which was caused by vandalism and impacted a large number of clients. The majority of clients have now been restored, and our team is conducting door-to-door work to restore service to the remaining affected clients.

Next Update: 2PM

🚨Evotel Notice🚨

Ennerdale

Technicians are currently working to restore the network. The outage was caused by vandalism in the area, which impacted a large number of clients. The majority of clients have been restored, and our team continues to work diligently to fully restore service to all affected clients. We apologise for the extended downtime and appreciate your patience.

Next Update: 11AM or sooner.

🚨Evotel Notice🚨

Ennerdale

Technicians are facing delays due to weather conditions, however repairs are continuing when possible. Thank you for your patience as we work to restore connection.

Next Update: 8AM or sooner.

🚨Evotel Notice🚨

Ennerdale

Ongoing municipal maintenance in the area continues to delay the full restoration of the network. We apologise for the delays. Our team is on standby and ready to complete repairs as soon as municipal work is finished.

Next Update: 8PM

🚨Evotel Notice🚨

Ennerdale

Ongoing municipal maintenance in the area continues to delay the full restoration of the network. We apologise for the delays. Our team is on standby and ready to complete repairs as soon as municipal work is finished.

Next Update: 5PM

🚨Evotel Notice🚨

Ennerdale

Ongoing municipal maintenance work in the area continues to delay full restoration of the network. We apologise for these delays, and our teams are standing by to complete repairs once municipal contractors have completed their work. Thank you for your patience.

Next Update: 2PM

🚨Evotel Notice🚨

Ennerdale

Ongoing municipal maintenance work in the area continues to delay full restoration of the network. We apologise for these delays, and our teams are standing by to complete repairs once municipal contractors have completed their work. Thank you for your patience.

Next Update: 11AM or sooner.

🚨Evotel Notice🚨

Ennerdale

Our team is currently on site attending to a fault. The team is in the process of excavating the affected area where a 48F distribution cable has been identified as damaged. This work is necessary to safely access the cable, assess the extent of the damage and carry out the required repairs to restore services. We understand the inconvenience this may cause and sincerely appreciate your patience while our team works to resolve the issue as quickly and efficiently as possible. Further updates will be shared as progress continues.

Next Update: 20:00

🚨Evotel Notice🚨

Ennerdale

Most of the impacted lines in the area are steadily coming back online with the majority already showing signs of recovery. Our team continues to make progress on these lines working to bring all remaining connections back to full and stable service. We sincerely apologise for the extended downtime. We will continue providing updates on the repair progress.

Next Update: 17:00

🚨Evotel Notice🚨

Ennerdale

Our team is still on the ground, going house to house to ensure every connection is checked and restored where needed. We are working closely with residents to identify any remaining issues and provide direct support on site. While this process may take some time, it allows us to deliver a more thorough and stable resolution. Thank you for your continued patience and cooperation. We will keep you updated as progress continues.

Next Update: 14:00

🚨Evotel Notice🚨

Ennerdale

We would like to inform all clients that repair work in these affected areas will be resuming this morning. Our teams will be returning to site to continue with the necessary restoration processes and address any outstanding faults.

While steady progress has already been made, there is still additional work required to fully restore and stabilise all connections. During this time, some clients may continue to experience service disruptions as repairs are carried out. Further updates will be shared at the indicated time below. Thank you for your ongoing patience.

Next Update: 11:00

🚨Evotel Notice🚨

Ennerdale

Our team remains on site, however, we are facing delays due to the weather conditions. New infrastructure is being installed, and repairs will continue during the night as the weather allows. Thank your for your patience

Next update: 8AM or sooner.

🚨Evotel Notice🚨

Ennerdale

Our team remains on site, continuing with tracing and fixing any outstanding technical issues. Some clients may still face service disruptions while this work is underway. Please be assured that every possible step is being taken to bring all services back to normal and ensure stability. We value your patience and will keep sharing updates as progress is made.

Next update: 20:00

🚨Evotel Notice🚨

Ennerdale

Affected lines in the area are gradually being restored as our technical team continues with repair work on site. While progress has been made, the team is still actively tracing on site to locate and resolve any remaining faults. Some clients may continue to experience service interruptions while this process is ongoing. Please rest assured that every effort is being made to fully restore and stabilise all connections. We appreciate your patience and will continue to provide updates as work progresses.

Next update: 17:00

🚨Evotel Notice🚨

Ennerdale

Our technical team is still on site and continues to trace the splitters as part of the fault finding process. This work helps us pinpoint the exact source of the issue and ensure that it is resolved correctly and not just temporarily fixed. While this investigation is ongoing, clients may continue to experience service disruptions. Please be assured that the team is working carefully and thoroughly to restore services as soon as possible. We appreciate your patience and will keep you updated on any further developments.

Next update: 14:00

🚨Evotel Notice🚨

Ennerdale

Our team has returned on site working to restore service to the affected clients. The team is currently splicing on site. Additional resources have been requested to assist in addressing this. Restoration work will continue this morning. Further updates on the repair progress will follow. Thank you for your patience.

Next update: 11:00

🚨Evotel Notice🚨

Ennerdale

Repairs in your region are ongoing. We apologise for these ongoing delays, and we aim to have the final batch of offline clients reconnected as soon as possible.

Next update: 8AM or sooner.

🚨 Evotel Notice 🚨

Ennerdale

Our team is still on site working on restoring service to the community. Splicing is almost complete, and connections are slowly being restored to clients as work progresses. Our team continues to work actively to restore full connectivity as quickly as possible.

We apologise for the extended downtime and appreciate your patience.

Next update: 8PM

🚨 Evotel Notice 🚨

Ennerdale

Our team is still on site working on restoring service to the community. Splicing is almost complete, and our team is working actively to restore connection as quickly as possible.

We apologise for the extended downtime. Our team is working actively to restore the network as soon as possible.

Next update: 5PM

🚨 Evotel Notice 🚨

Ennerdale

Our team is still on site, working on restoring service to the community. Splicing is almost complete, and our team is working actively to restore the connection as quickly as possible.

We apologise for the extended downtime. Our team is working actively to restore the network as soon as possible.

Next update: 2PM

🚨 Evotel Notice 🚨

Ennerdale

Our team is still on site working on restoring service to the community. Splicing is almost complete and our team is working actively to restore connection as quickly as possible.

Next update: 11AM

🚨 Evotel Notice 🚨

Ennerdale

New infrastructure is still being installed. We apologise for these delays, however multiple teams are on site assisting with repairs. We appreciate your patience during this downtime.

Next update: 8AM or sooner.

🚨 Evotel Notice 🚨

Ennerdale

Technicians are still working on installing new infrastructure. Our team apologises for the extended downtime, and more teams have been deployed to the area to speed reconnection.

Next update: 8PM or sooner.

🚨 Evotel Notice 🚨

Ennerdale

Technicians are on site installing new infrastructure. Splicing to reconnect clients will begin once new infrastructure has been installed. Thank you for your patience.

Next update: 2PM or sooner.

🚨 Evotel Notice 🚨

Ennerdale

Extra teams are on site assisting with repairs. We apologise for the ongoing disruptions as we work to restore regular service. Thank you for your patience. Further updates will be provided at the times indicated below.

Next update: 8PM or sooner.

🚨 Evotel Notice 🚨

Ennerdale

Efforts to restore the remaining offline clients are ongoing. We appreciate your patience during this downtime. Further updates will follow at the time indicated below.

Next update: 8AM or sooner.

🚨 Evotel Notice 🚨

Ennerdale

Our technical team has made significant progress in restoring service to the community. Majority of clients have been restored, and the team is still on site, splicing the affected cable in an effort to restore service to the remaining clients.

Next update: 8PM

🚨 Evotel Notice 🚨

Ennerdale

The technical team has identified vandalism to critical infrastructure as the cause of the current service disruption. The team is still on site and restoration efforts have commenced. To fully restore services, the team will need to install a new dome and splice all 144 fibre connections. This is a complex and labour-intensive process that requires careful handling to ensure the integrity and stability of the network.

Next update: 5PM